Security & Privacy Assurance

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At GoVitaMed, your health information and personal data are treated with the highest standards of protection. We understand that trust is the foundation of effective healthcare, and we are committed to safeguarding your privacy every step of the way.

HIPAA Compliance

At GoVitaMed, your privacy is not just a promise—it's a core part of how we deliver safe, trusted, and compassionate care.

End-to-End Encryption

All data transmitted through our platform is encrypted using industry-standard encryption protocols to ensure your information remains secure.

Secure Data Storage

Your health information is stored in secure, HIPAA-compliant systems with multiple layers of protection and access controls.

User Privacy Controls

You have full control over your privacy settings and can manage how your information is shared and used.

Continuous Monitoring & Updates

We continuously monitor our systems for security threats and regularly update our security measures to protect against emerging risks.

Trusted Access

At GoVitaMed, your privacy is not just a promise—it's a core part of how we deliver safe, trusted, and compassionate care.

Additional Safeguards You Can Count On

  • Data Minimization and Purpose Limitation: We collect only what's necessary to deliver your care and operate our services. Data is used strictly for medical, operational, or legally required purposes — nothing more.
  • Role-Based Access Controls: Only authorized clinicians and support staff with a legitimate care or operational need can access your information. Access is tightly restricted and regularly reviewed.
  • Multi-Factor Authentication (MFA): Administrative and clinical portals are protected by MFA to prevent unauthorized access, even if a password is compromised.
  • Audit Trails and Access Logging: Every access to your records is logged. We continuously audit logs to detect anomalies, investigate issues, and maintain accountability.
  • Vendor and Partner Due Diligence: Any third-party service provider handling protected information is vetted for security, privacy, and compliance. Business Associate Agreements (BAAs) are in place where required.
  • Secure Development Lifecycle: Our platforms are built and maintained using secure coding standards, threat modeling, code reviews, and regular penetration testing.
  • Incident Response and Breach Notification: We maintain a formal incident response plan with 24/7 escalation. In the unlikely event of a breach, we notify affected users and regulators as required and act swiftly to mitigate risk.

Your Choices and Controls

  • Transparent Consent: You decide how your data is used for care coordination, messaging, and optional programs. We provide clear explanations and easy-to-use consent settings.
  • Data Access, Portability, and Correction: You can request a copy of your data, ask us to correct inaccuracies, or export your records to another provider.
  • Data Retention and Deletion: We retain information only as long as necessary for care, operations, or legal obligations. When retention periods end — or upon eligible request — we securely delete or anonymize your data.
  • Communication Preferences: Manage email, SMS, and in-app notifications. Critical health or security alerts may be sent regardless of preferences for your safety.

How We Protect Data in Practice

  • Encryption in Transit and at Rest: TLS protects data as it moves; advanced encryption safeguards your data in our databases and backups.
  • Segmented and Redundant Infrastructure: Systems are segmented to reduce risk and designed with redundancy to maintain availability during outages.
  • Continuous Monitoring and Patching: We monitor for threats around the clock and rapidly apply security updates to keep defenses current.
  • Regular Training and Awareness: Every team member receives privacy and security training tailored to their role to reinforce best practices.

Cookies and Tracking

  • Essential cookies ensure secure sign-in and session continuity.
  • Preference and analytics cookies (if enabled) help improve your experience; you can adjust these in your settings.
  • We do not sell personal information.

For International Users

We apply consistent protections across regions and honor applicable local regulations. Data localization and cross-border transfer mechanisms (such as standard contractual clauses) are used where required.

Children's Privacy

GoVitaMed services are designed for adults and authorized guardians. Where applicable, guardian consent is required for minors as governed by local laws.

Questions or Requests

  • Submit privacy requests (access, correction, deletion) in your account settings or by contacting our Privacy Team.
  • Privacy Team: privacy@govitamed.com
  • Security Reports and Vulnerability Disclosure: security@govitamed.com

Policy Updates

We periodically update this page to reflect changes in technology, regulations, and our safeguards. If we make material changes, we'll notify you through the app or email.