Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, date of birth
  • Health Information: Medical history, symptoms, treatment records (with your consent)
  • Payment Information: Billing details, payment method information
  • Usage Data: Information about how you use our platform, IP address, device information
  • Communications: Messages exchanged through our platform

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our healthcare services
  • To facilitate appointments between patients and healthcare providers
  • To process payments and billing
  • To communicate with you about appointments, services, and updates
  • To improve our platform and user experience
  • To comply with legal obligations and protect our rights
  • To detect and prevent fraud or abuse

3. Information Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

  • Healthcare Providers: We share necessary information with providers you book appointments with
  • Service Providers: Third-party companies that help us operate our platform (payment processors, hosting services)
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you explicitly agree to share information with third parties

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal and health information. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. HIPAA Compliance

GoVitaMed is committed to protecting your health information in compliance with applicable healthcare privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). We maintain strict safeguards to ensure the confidentiality and security of your protected health information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your account and data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your data
  • Withdraw consent for data processing (where applicable)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of certain features.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records may be retained for longer periods as required by law. You may request deletion of your account, but some information may be retained for legal or operational purposes.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: enquiries@govitamed.com
Phone: +123456789