Refund Policy

At GoVitaMed, we strive to provide excellent healthcare services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

1. Appointment Cancellations

Cancellation and refund eligibility depends on when you cancel:

• 24+ hours before appointment: Full refund (100%)
• 12-24 hours before appointment: 50% refund
• Less than 12 hours before appointment: No refund
• No-show: No refund and may incur additional fees

2. Provider-Initiated Cancellations

If a healthcare provider cancels your appointment for any reason, you will receive a full refund (100%) regardless of when the cancellation occurs. We will also assist you in rescheduling with the same or another provider at your convenience.

3. Technical Issues

If you are unable to attend your appointment due to technical issues on our platform (such as video call failures or system outages), you may be eligible for a full refund or a complimentary rescheduling. Please contact our support team immediately if you experience technical difficulties.

4. Service Quality Issues

If you believe the service provided was not satisfactory, please contact us within 48 hours of your appointment. We will review your case and may offer:

• A partial or full refund
• A complimentary follow-up session
• Credit towards future appointments

Refund decisions for quality concerns are made on a case-by-case basis.

5. Subscription Services

For subscription-based services or packages:

• Refunds for unused sessions may be available within 30 days of purchase
• Monthly subscriptions can be canceled before the next billing cycle
• No refunds are provided for partially used subscription periods
• Promotional or discounted packages may have different refund terms

6. Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

7. Non-Refundable Items

The following are generally non-refundable:

• Platform service fees and processing charges
• Completed appointments or consultations
• Digital products or downloadable content (once accessed)
• Gift cards or promotional credits

8. How to Request a Refund

To request a refund:

1. Log into your GoVitaMed account
2. Navigate to your appointment history
3. Select the appointment and click "Request Refund"
4. Provide a brief explanation for your request
5. Our team will review and respond within 2-3 business days

Alternatively, you can contact our support team directly at enquiries@govitamed.com or call +123456789.

9. Disputes and Appeals

If you disagree with a refund decision, you may appeal by contacting our customer service team with additional information or documentation. We will review appeals within 5-7 business days.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

11. Contact Us

For questions about our Refund Policy or to request a refund, please contact us:

Email: enquiries@govitamed.com
Phone: +123456789